Program Cancellation Policy
Every effort will be made to notify, via email, any learner who has registered for an upcoming event that is cancelled. Communication will be sent to learners within 24 hours of Advance CPE staff being made aware that the program will not take place. An email address is necessary for registering for any course, so Advance CPE will be able to reach all registrants via this method.
Complaint Resolution Policy
Resolution of learner complaint will be determined by the nature of the complaint. All Advance CPE sponsored webcast have immediate technical support on hand during each broadcast. Technical issues are addressed as they happen. In the rare event that a technical issue cannot be resolved to the learner’s satisfaction, a refund will be offered. Learner issues regarding dissatisfaction with instructional quality, potentially incorrect information and other subjective concerns will be handled on a case-by-case basis. Instructors agree to revise materials in response to valid concerns about accuracy.
Course Update Policy
Advance CPE will ensure that all courses offered by all instructors are technically reviewed per NASBA standards, and materials will be updated accordingly. The dates that each course is reviewed and re-reviewed is maintained in the course meta-data. For tax and other highly technical material, the time period covered by the particular version of the course will be included in the description.